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Terms & Conditions of Sale

These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of Products from Circle of Life Botanicals (COLB).

Please read the following Terms and Conditions carefully before placing your Order. These Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.
Which terms and conditions apply?

All Products You Order on the Website are offered and supplied by Circle Of Life Botanicals (“COLB”). Products are referred to herein as “COLB”.

If you do not understand these Terms and Conditions or if you have any questions, including which Products are supplied by COLB, then please email our team at, and we will be happy to help you.

Terms and conditions for COLB Products

These Terms and Conditions constitute a contract between the customer (You) and COLB.

1. Agreement
In these Terms and Conditions “We”, “Our” or “Us” means COLB; and “You” or “Your” means the person who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of Products or services through the Website.

By browsing the Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between Us and You for the supply of Products.

The Agreement together with your Order constitute the entire agreement between Us and You for the supply of Products. The Agreement cannot be varied unless we agree to vary it in writing or by email.

2 Legal Capacity
If you are under the age of eighteen (18) years you cannot place Orders with COLB. By accepting this Agreement, you acknowledge that you are over the age of eighteen (18) years.

3. Website Use
The Website may contain links to other web sites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites.

You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to You.

You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with Your use of the Website.

4. Pricing
All prices displayed on the Website are subject to change at any time without notice.

All prices listed on the Website exclude Delivery Costs. Delivery Costs are shown separately on an Order.

* Newsletter Subscription:  The offer of sample packs upon subscribing to bi-monthly newsletter is available to Australian Residents Only.

5. Product Specifications
Features and specifications of Products described or depicted on the Website are subject to change without notice.

All weights and dimensions of Products described in the Website are approximate. All screens are measured diagonally and all screen images contained on the Website are simulated unless otherwise indicated.

6. Orders
You may place an Order by following the instructions on the Website.

Orders will be deemed to have been received by COLB at the time COLB sends an Order confirmation to Your nominated e-mail address.

COLB is an online business and will primarily communicate with Customers via e-mail. It is the Customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.

COLB may cancel Your Order at any time prior to dispatch of the Products.

In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund.

COLB does not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with internet connections.

COLB shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of COLB, and COLB shall be entitled to a reasonable extension of time for the performance of such obligations.

Where You have provided an incorrect or incomplete delivery address for Your Order, We may charge a redelivery fee for each subsequent delivery attempt.

7. Payment
You may provide your nominated credit card during the purchase process described on the Website.

Payment for Orders will be processed immediately upon confirmation of Your Order.

If Your nominated payment method triggers Our fraud prevention protocols, We may contact You to confirm additional details, or rescind the transaction. In this case, until your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, your Order will be cancelled and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.
8. Delivery and ownership of the goods
The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by COLB and is subject to change without notice. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e-mail address nominated in their Order.

COLB will not deliver Products to PO Box addresses.

The couriers or postal services nominated by COLB will deliver Products during local business hours (9am to 5pm, Monday to Friday).

COLB is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by COLB (as notified to the Customer) in relation to date and time of delivery. COLB shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.

9. Refunds and returns
Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.

All refunds may take up to 10 business days to be processed.

Incorrect, or faulty goods must be returned within 14 days of purchase.  If a mistake has been made with the customers order this will be rectified by COLB as quickly as possible.  All claims of goods being faulty will be looked into by COLB and if found to be faulty the item will be replaced or repaired before being returned to customer.  In the event of goods being found to be faulty all postage costs will be covered by COLB.  If the item is not found to be damaged or faulty it will be returned to the customer and the customer will be liable for all postage costs.

In order to facilitate a return under these Terms and Conditions, e-mail

The Customer must comply with directions from staff to facilitate a return.

Returned Products, under the 14 Day Money Back Guarantee, must be returned in their original packaging with all accessories, and must be in a re-saleable condition. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for a remedy in respect of Returned Products under the Australian Consumer Law, including by reason of section 259(7) of the Act.

It is the Customer’s responsibility to ensure that returned items are returned safely. We take no responsibility for Products lost or damaged in transit.

Nothing in these Terms and Conditions excludes the application of statutory conditions, warranties and guarantees.

11. Intellectual Property
11.1All Intellectual Property in any Material on the Website is the property of Circle of Life Botanicals. Unless expressly authorised under these Terms and Conditions or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any Material or any part of any Material.

12. Privacy
By placing your Order or otherwise contacting COLB, you agree that We may store, process and use data collected from your Order for the purposes of processing your Order. By placing your Order or otherwise contacting us, you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other COLB Products that may be of interest to you. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Policy.

16. Miscellaneous
COLB reserves the right to make changes to the COLB Website and these Terms and Conditions without notice.

Any provision of these Terms and Conditions which is void or unenforceable may be severed from these Terms and Conditions without affecting the enforceability of other provisions.

A failure or delay by COLB to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right, and the exercise of a power or right by COLB does not preclude its future ability to exercise that or any other power or right.

Insofar as they apply to the ordering, purchase, fulfilment and delivery of COLB Products from, these COLB Product Terms and Conditions and General Terms and Conditions are governed by and must be construed according to the law of the State of Victoria, Australia and the parties submit to the jurisdiction of the courts in that State.

No COLB employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

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